Cancellation, Rescheduling & Refund Policy
At Touch Of Chrome Paints, we understand that plans can change. Our goal is to provide flexibility while also maintaining fairness and accountability for our team and resources. Please carefully review our updated cancellation and refund policy below:
Refunds & Rescheduling 24 Hours in Advance
- Full Refund – if canceled at least 24 hours before the scheduled ride.
- Free Rescheduling – if requested at least 24 hours in advance.
Cancellations & Changes Within 24 Hours
If your cancellation or rescheduling request is made within 24 hours of the scheduled ride, the following policy applies:
No Refunds – for cancellations made less than 24 hours in advance.
$85 Rescheduling Fee – applies if you wish to reschedule within 24 hours of your ride.
No Refunds for No-Shows – If you miss your ride, arrive late, go to the wrong activity location, or fail to notify us, no refund will be issued. Rescheduling is available for a $85 fee.
Weight Limit Policy
For the safety of our horses and all riders, there is a strict weight limit of 230 lbs.
If a customer arrives at the event and exceeds this limit, they will not be allowed to participate, and no refund will be issued. This policy is non-negotiable and applies to all riders.
Important Notes
We’ve updated our policy to reflect a strict 24-hour notice requirement. Any references to a 12-hour policy are outdated and no longer valid. All customers must provide notice at least 24 hours in advance to be eligible for a refund or free rescheduling.
Thank you for your understanding and cooperation.